APA (7th ed.) Citation

Penoyer, F. L. (1997). Teleselling techniques that close the sale. Amacom.

Chicago Style (17th ed.) Citation

Penoyer, Flyn L. Teleselling Techniques That Close the Sale. New York: Amacom, 1997.

MLA (9th ed.) Citation

Penoyer, Flyn L. Teleselling Techniques That Close the Sale. Amacom, 1997.