Tough calls : selling strategies to win over your most difficult customers /
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| Format: | eBook |
| Language: | English |
| Published: |
New York :
American Management Association,
1997.
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| Online Access: | Connect to the full text of this electronic book |
| Item Description: | Includes index. Electronic resource. |
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| Physical Description: | viii, 214 pages : illustrations ; 23 cm. |
| ISBN: | 0585032742 (electronic bk.) |