APA (7th ed.) Citation

Gordon, J. (1997). Tough calls: Selling strategies to win over your most difficult customers. American Management Association.

Chicago Style (17th ed.) Citation

Gordon, Josh. Tough Calls: Selling Strategies to Win over Your Most Difficult Customers. New York: American Management Association, 1997.

MLA (9th ed.) Citation

Gordon, Josh. Tough Calls: Selling Strategies to Win over Your Most Difficult Customers. American Management Association, 1997.

Warning: These citations may not always be 100% accurate.