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The benchmarking book /

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Bibliographic Details
Main Author:	Spendolini, Michael
Corporate Author:	NetLibrary, Inc
Format:	eBook
Language:	English
Published:	New York : Amacom, [1992]
Subjects:	Total quality management. Electronic books.
Online Access:	Connect to the full text of this electronic book

Table of Contents:

The benchmarking concept
The benchmarking process
Stage 1: determining what to benchmark
Stage 2: forming a benchmarking team
Stage 3: identifying benchmark partners
Stage 4: collecting and analyzing benchmarking information
Stage 5: taking action
Ethical and legal issues
Keys to benchmarking success.