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Customer care : how to create an effective customer focus /

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Bibliographic Details
Main Author: Cook, Sarah, 1955-
Format: Book
Language:English
Published: London : Kogan Page, 2000.
Edition:3rd ed.
Subjects:
Customer relations.
Total quality management.
Description
Item Description:Previous edition: 1997.
Physical Description:viii, 215 pages : illustrations ; 24 cm.
Bibliography:Includes bibliographical references (pages [207-209]) and index.
ISBN:0749432365