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The trouble with computers : usefulness, usability, and productivity /

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Bibliographic Details
Main Author:	Landauer, Thomas K.
Corporate Author:	NetLibrary, Inc
Format:	eBook
Language:	English
Published:	Cambridge, Mass. : MIT Press, [1995]
Subjects:	Computers. Technological innovations. Electronic books. Ordinateurs. Innovations.
Online Access:	Connect to the full text of this electronic book

Table of Contents:

The productivity puzzle
The evidence
What computers do
The productivity paradox
Excuses
Reasons
What's wrong with them
Software design, development, and deployment
Hype and broken promises: or, why do we love them still?
The track record so far
User-centered design
Here's how
User-centered design methods
User-centered development
User-centered deployment: or, what to use them for and how
Fantasy business systems
Life, love, and intellect.