Turning lost customers into gold : --and the art of achieving zero defections /

Bibliographic Details
Main Author:	Cannie, Joan Koob
Corporate Author:	NetLibrary, Inc
Format:	eBook
Language:	English
Published:	New York : AMACOM, [1994]
Subjects:	Consumer satisfaction. Customer services. Customer relations. Electronic books.
Online Access:	Connect to the full text of this electronic book

Description
Item Description:	Electronic resource.
Physical Description:	ix, 131 pages : illustrations ; 24 cm.
Bibliography:	Includes bibliographical references and index.
ISBN:	0585023034 (electronic bk.) :