APA (7th ed.) Citation

Bell, C. R., & Zemke, R. (1992). Managing knock your socks off service. AMACOM.

Chicago Style (17th ed.) Citation

Bell, Chip R., and Ron Zemke. Managing Knock Your Socks off Service. New York: AMACOM, 1992.

MLA (9th ed.) Citation

Bell, Chip R., and Ron Zemke. Managing Knock Your Socks off Service. AMACOM, 1992.