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Knock your socks off service recovery /

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Bibliographic Details
Main Author: Zemke, Ron
Corporate Author: NetLibrary, Inc
Other Authors: Bell, Chip R.
Format: eBook
Language:English
Published: New York : AMACOM, [2000]
Subjects:
Customer services.
Customer relations.
Electronic books.
Online Access:Connect to the full text of this electronic book
Description
Item Description:Electronic resource.
Physical Description:vii, 214 pages : illustrations ; 23 cm.
Bibliography:Includes bibliographical references (page 211).
ISBN:0585202265 (electronic bk.) :