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First Indicator |
Second Indicator |
Subfields |
| LEADER |
00000cam a2200000 a 4500 |
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| 005 |
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|a 658.8/12
|2 21
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| 100 |
1 |
|
|a Barnes, James G.
|
| 245 |
1 |
0 |
|a Secrets of customer relationship management :
|b it's all about how you make them feel /
|c by James G. Barnes.
|
| 264 |
|
1 |
|a New York :
|b McGraw-Hill,
|c [2001]
|
| 264 |
|
4 |
|c ©2001
|
| 300 |
|
|
|a xviii, 316 pages :
|b illustrations ;
|c 24 cm.
|
| 336 |
|
|
|a text
|b txt
|2 rdacontent
|
| 337 |
|
|
|a unmediated
|b n
|2 rdamedia
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| 338 |
|
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|a volume
|b nc
|2 rdacarrier
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| 504 |
|
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|a Includes bibliographical references and index.
|
| 650 |
|
0 |
|a Customer relations.
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| 994 |
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|a E0
|b TXA
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|a cataloged
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|a Texas A&M University
|b Rellis Campus
|c Joint Library Facility
|s JLF
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|e HF5415.5 .B3683 2001
|h Library of Congress classification
|i unmediated -- volume
|m A14826994892
|
| 998 |
f |
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|a HF5415.5 .B3683 2001
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