rdf-syntax-grammar
mods:
  schema location: http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-2.xsd
  title info:
    title: Handbook of customer satisfaction and loyalty measurement
  name:
    name part: Hill, Nigel
    name part: 1952-
    role:
      role term: creator
  name:
    name part: Alexander, Jim.
  type of resource: text
  genre: bibliography
  origin info:
    place:
      place term: enk
    date issued: 2000
    edition: 2nd ed.
    issuance: monographic
  language:
    language term: eng
  physical description:
    form: print
    extent: xiv, 290 pages : illustrations ; 25 cm.
  note: Nigel Hill and Jim Alexander.
  note: Revised edition of: Handbook of customer satisfaction measurement. c1996.
  note: Includes bibliographical references (pages [284]-286) and index.
  subject:
    topic: Consumer satisfaction
    topic: Evaluation
    genre: Handbooks, manuals, etc
  subject:
    topic: Marketing research
    genre: Handbooks, manuals, etc
  classification: HF5415.335 .H55 2000
  classification: 658.8/12
  related item:
    title info:
      title: Handbook of customer satisfaction measurement
    name:
      name part: Hill, Nigel,
      name part: 1952-
  identifier: 0566081946 (hardback)
  identifier: 00021272
  record info:
    record content source: DLC
    record creation date: 000112
    record change date: 20151022092659.0
    record identifier: in00001572918