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The invisible customer : strategies for suc[c]essful customer service down the wire /

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Bibliographic Details
Main Author: Clegg, Brian
Format: Book
Language:English
Published: London : Kogan Page, 2000.
Subjects:
Call centers > Customer services.
Electronic commerce > Customer services.
Customer relations.
Description
Physical Description:208 pages : illustrations ; 24 cm.
Bibliography:Includes bibliographical references (pages 203-208) and index.
ISBN:074943144X