Sustaining total quality : achieving performance excellence using the Baldrige Award criteria /

Bibliographic Details
Main Author:	Marton, Robert J., 1950-
Format:	Book
Language:	English
Published:	Rockville, Md. : Government Institutes, 1999.
Subjects:	Total quality management. Malcolm Baldrige National Quality Award. Customer services. Communication in management.

Description
Physical Description:	xx, 217 pages : illustrations ; 24 cm.
Bibliography:	Includes bibliographical references (pages 209-212) and index.
ISBN:	086587610X (hardcover)