Evaluating reference services : a practical guide /

Bibliographic Details
Main Author:	Whitlatch, Jo Bell
Format:	Book
Language:	English
Published:	Chicago : American Library Association, 2000.
Subjects:	Reference services (Libraries) > Evaluation.

Description
Physical Description:	vi, 226 pages : illustrations ; 23 cm.
Bibliography:	Includes bibliographical references (pages 113-213) and index.
ISBN:	0838907873 (alk. paper)