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|b .L444 2000
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| 100 |
1 |
|
|a Lee, Dick.
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| 245 |
1 |
4 |
|a The customer relationship management planning guide :
|b V2.0 /
|c Dick Lee.
|
| 246 |
3 |
0 |
|a V2.0
|
| 264 |
|
1 |
|a St. Paul, MN :
|b HYM Press,
|c [2000]
|
| 264 |
|
4 |
|c ©2000
|
| 300 |
|
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|a 73 leaves :
|b illustrations ;
|c 28 cm
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| 336 |
|
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|a text
|b txt
|2 rdacontent
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| 337 |
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|a unmediated
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| 500 |
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|a "CRM steps I & II: Customer-centric planning & redesigning roles."
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| 650 |
|
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|a Customer relations
|x Management.
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| 650 |
|
0 |
|a Selling.
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| 650 |
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0 |
|a Marketing
|x Management.
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| 650 |
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|a Sales management.
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