Cover Image

A guide to customer service skills for the help desk professional /

Bibliographic Details
Main Author: Knapp, Donna
Format: Book
Language:English
Published: Cambridge, MA : Course Technology, [1999]
Subjects:
Computer industry > Customer services.
Computer service industry > Vocational guidance.
Computer technical support > Customer services > Handbooks, manuals, etc.
Description
Physical Description:xvi, 288 pages : illustrations ; 24 cm.
Bibliography:Includes bibliographical references (pages 268-270) and index.
ISBN:0760072620