rdf-syntax-grammar
mods:
  schema location: http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-2.xsd
  title info:
    title: Call center benchmarking
    sub title: how good is "good enough"
  name:
    name part: Anton, Jon.
    role:
      role term: creator
  name:
    name part: Gustin, David
    name part: 1962-
  type of resource: text
  genre: bibliography
  origin info:
    place:
      place term: inu
    date issued: 2000
    issuance: monographic
  language:
    language term: eng
  physical description:
    form: print
    extent: viii, 84 pages : illustrations ; 23 cm.
  note: by Jon Anton and David Gustin ; assisted by Stijn Spit.
  note: Includes bibliographical references (pages 75-76) and index.
  subject:
    geographic code: n-us---
  subject:
    topic: Call centers
    geographic: United States
    topic: Management
  subject:
    topic: Benchmarking (Management)
    geographic: United States
  classification: HG1616.C29 A57 2000
  classification: 658.8/12
  identifier: 155753215X (alk. paper)
  identifier: 00027224
  record info:
    record content source: DLC
    record creation date: 000225
    record change date: 20151022075252.0
    record identifier: in00001556285