Call center benchmarking : how good is "good enough" /

Bibliographic Details
Main Author:	Anton, Jon
Other Authors:	Gustin, David, 1962-
Format:	Book
Language:	English
Published:	West Lafayette, Ind. : Ichor Business Books/Purdue University Press, [2000]
Subjects:	Call centers > United States > Management. Benchmarking (Management) > United States.

Description
Physical Description:	viii, 84 pages : illustrations ; 23 cm.
Bibliography:	Includes bibliographical references (pages 75-76) and index.
ISBN:	155753215X (alk. paper)