rdf-syntax-grammar
mods:
  schema location: http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-2.xsd
  title info:
    title: Call center operations
    sub title: profiting from teleservices
  name:
    name part: Day, Charles E. (Charles Elliott)
    name part: 1944-
    role:
      role term: creator
  type of resource: text
  genre: bibliography
  origin info:
    place:
      place term: nyu
    date issued: 2000
    issuance: monographic
  language:
    language term: eng
  physical description:
    form: print
    extent: xxv, 486 pages : illustrations ; 24 cm.
  note: Charles E. Day.
  note: Includes bibliographical references and index.
  subject:
    topic: Call centers
  subject:
    topic: Telecommunication
  classification: HE8788 .D39 2000
  classification: 658.8/4
  identifier: 0070164304
  identifier: 00036068
  record info:
    record content source: DLC
    record creation date: 000324
    record change date: 20151022063351.0
    record identifier: in00001552940