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Call center operations : profiting from teleservices /

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Bibliographic Details
Main Author: Day, Charles E. (Charles Elliott), 1944-
Format: Book
Language:English
Published: New York : McGraw-Hill, [2000]
Subjects:
Call centers.
Telecommunication.
Description
Physical Description:xxv, 486 pages : illustrations ; 24 cm.
Bibliography:Includes bibliographical references and index.
ISBN:0070164304