Assessing satisfaction in health and long term care : practical approaches to hearing the voices of consumers /

Understanding and using health experiences : improving patient care /
Published: (2013)

The Patient Satisfaction Questionnaire short-form (PSQ-18) /
by: Marshall, Grant N.
Published: (1994)

Curing and caring : a review of the factors affecting the quality and acceptability of health care /
by: Spiegel, Allen D.
Published: (1980)

Testing CAHPS Health Plan Performance reports in the Florida Medicaid Program /
Published: (2000)

Eyecare business : marketing and strategy /
by: Moss, Gary L., et al.
Published: (2001)

Total customer satisfaction : a comprehensive approach for health care providers /
by: Sherman, Stephanie G.
Published: (1999)

Patient satisfaction : understanding and managing the experience of care /
by: Press, Irwin
Published: (2006)

Creating consumer loyalty in healthcare /
by: MacStravic, Robin E. Scott
Published: (1999)

Customer service in health care : a grassroots approach to creating a culture of service excellence /
by: Baird, Kristin
Published: (2000)

The Outpatient Satisfaction Questionnaire (OSQ-37) : executive summary /
by: Hays, Ron D.
Published: (1995)

Consumer satisfaction in medical practice /
by: Sommers, Paul A.
Published: (1999)

Service quality improvement : the customer satisfaction strategy for health care /
by: Leebov, Wendy
Published: (1994)

Factors which influence patient satisfaction with sexuality education /
by: Young, Elaine Wilson
Published: (1982)

Measuring patient experience in clinical trials : feasibility study.
Published: (2021)

They never came back : how to lose patients /
by: Noonan, Melvin A.
Published: (1999)

Understanding healthcare delivery science /
by: Howell, Michael D., et al.
Published: (2020)

The trust crisis in healthcare : causes, consequences, and cures /
Published: (2007)

Patient satisfaction and change in medical care provider : a longitudinal study /
by: Marquis, M. Susan
Published: (1982)

Allocating hospital resources to improve patient experience /
by: Dishman, Lihua
Published: (2019)

Patient preference and adherence.

The satisfied patient : a guide to preventing malpractice claims by providing excellent customer service /
by: Saxton, James W.
Published: (2007)

Through the patient's eyes : understanding and promoting patient-centered care /
Published: (1993)

Effects of acquiescent response set on patient satisfaction ratings /
by: Ware, John E.
Published: (1977)

The trust prescription for healthcare : building your reputation with consumers /
by: Shore, David A.
Published: (2005)

Lost cause /
Published: (1999)

The Practice of autonomy : patients, doctors, and medical decisions /
by: Schneider, Carl, 1948-
Published: (1998)

Person-centred nursing : theory and practice /
by: McCormack, Brendan
Published: (2010)

Doing a case study on health care quality improvement at a large public teaching hospital : a non-cliniciańs account /
by: Melo, Sara
Published: (2019)

Respecting patient autonomy /
by: Levi, Benjamin H. (Benjamin Horowitz), 1961-
Published: (1999)

Healthcare inspection customer care and satisfaction southern Arizona VA Health Care System, Tucson, Arizona.
Published: (2011)

The Florence prescription : from accountability to ownership /
by: Tye, Joe
Published: (2020)

Managing patient expectations : the art of finding and keeping loyal patients /
by: Baker, Susan Keane
Published: (1998)

Customer satisfaction.
Published: (2016)

Satisfaction : the science of finding true fulfillment /
by: Berns, Gregory
Published: (2005)

Technology, health and the patient consumer in the twentieth century /
Published: (2025)

Job satisfaction : application, assessment, cause, and consequences /
by: Spector, Paul E.
Published: (1997)