Measuring and improving patient satisfaction /

Bibliographic Details
Main Author:	Shelton, Patrick J.
Format:	Book
Language:	English
Published:	Gaithersburg, Md. : Aspen Publishers, 2000.
Subjects:	Patient satisfaction. Patient Satisfaction. Data Collection > methods. Organizational Innovation. Quality Assurance, Health Care > organization & administration. Staff Development.

Description
Physical Description:	xxiii, 510 pages : illustrations ; 24 cm.
Bibliography:	Includes bibliographical references and index.
ISBN:	0834210746