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Customer service on the Internet : building relationships, increasing loyalty, and staying competitive /

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Bibliographic Details
Main Author: Sterne, Jim, 1955-
Format: Book
Language:English
Published: New York : John Wiley, 2000.
Edition:2nd ed.
Subjects:
Customer services > Communication systems.
Internet marketing.
World Wide Web.
Internet.
Description
Item Description:Includes index.
Physical Description:xvi, 351 pages : illustrations ; 24 cm.
ISBN:0471382582 (pbk. : alk. paper)