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Knock your socks off service recovery /

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Bibliographic Details
Main Author: Zemke, Ron
Other Authors: Bell, Chip R.
Format: Book
Language:English
Published: New York : AMACOM, [2000]
Subjects:
Customer services.
Customer relations.
Description
Physical Description:vii, 214 pages : illustrations ; 23 cm.
Bibliography:Includes bibliographical references (page 211).
ISBN:081447084X