Seven secrets of service strategy /
| Main Author: | |
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| Format: | Book |
| Language: | English |
| Published: |
London :
Financial Times Management,
2000.
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| Subjects: |
| Physical Description: | xiv, 140 pages : illustrations ; 24 cm. |
|---|---|
| Bibliography: | Includes bibliographical references (page 133) and index. |
| ISBN: | 0273635778 |