APA (7th ed.) Citation

Horovitz, J. (2000). Seven secrets of service strategy. Financial Times Management.

Chicago Style (17th ed.) Citation

Horovitz, Jacques. Seven Secrets of Service Strategy. London: Financial Times Management, 2000.

MLA (9th ed.) Citation

Horovitz, Jacques. Seven Secrets of Service Strategy. Financial Times Management, 2000.

Warning: These citations may not always be 100% accurate.