A guide to help desk technology, tools & techniques /

Bibliographic Details
Main Author:	McBride, Dione
Format:	Software eBook
Language:	English
Published:	Cambridge, MA : Course Technology, [2000]
Subjects:	Computer industry > Customer services > Management. Computer technical support > Computer programs. Computer technical support > Equipment and supplies.

Description
Item Description:	Accompanied by CD-ROM containing selected demonstrations of current help desk related software and data files needed to complete end-of-chapter exercises. Title on title screen: Help desk student resource kit. Title on disk label: Student resource kit to accompany A guide to help desk technology, tools and techniques. Includes index.
Physical Description:	xviii, 358 pages : illustrations ; 24 cm. + 1 CD-ROM (4 3/4 in.)
Format:	System requirements for CD-ROM: Windows ; CD-ROM drive.
ISBN:	0760071519