APA (7th ed.) Citation

McBride, D. (2000). A guide to help desk technology, tools & techniques. Course Technology.

Chicago Style (17th ed.) Citation

McBride, Dione. A Guide to Help Desk Technology, Tools & Techniques. Cambridge, MA: Course Technology, 2000.

MLA (9th ed.) Citation

McBride, Dione. A Guide to Help Desk Technology, Tools & Techniques. Course Technology, 2000.