http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-2.xsd
preparing colleges and universities for the 21st century
International Business Machines Corporation
xxvi, 330 pages : illustrations ; 24 cm.
About the authors -- Foreword -- Preface -- Acknowledgments -- pt. I. Administration. 1. Capturing the first keystrokes: a technological transformation at the University of Delaware / David P. Roselle and Ginger Pinholster ; 2. Rethinking "Rethinking administration": a cautionary tale / Michael Finlayson -- pt. II. Emerging administrative strategies. 3. Understanding e-business / Martin C. Clague ; 4. Distributed computing support / Polley Ann McClure, John W. Smith, and Teresa W. Lockard ; 5. The shifting ground between markets and hierarchy: managing a portfolio of relationships / John C. Henderson and Mani R. Subramani ; 6. The Colleges of the Fenway / Sister Janet Eisner ; 7. Transforming student services / Robert B. Kvavik and Michael N. Handberg ; 8. Transforming research administration / James P. McKee, Sharon L. Kiser, and Russ Lea ; 9. Transforming human resources in higher education / Thomas R. Connolly ; 10. Agora: building the campus of the future, today / Bernard W. Gleason and William J. Fleming -- pt. III. Sustaining change. 11. Partnership for performance: the balanced scorecard put to the test at the University of California / Kristine A. Hafner ; 12. Why some enterprise improvement models have more lasting effects than others / Wendell C. Brase ; 13. Managing change in higher education: a leader's guide / D. Quinn Mills and Janet M. Pumo ; 14. Renewal as an institutional imperative / Richard N. Katz and Diana G. Oblinger.
Diana G. Oblinger, Richard N. Katz, editors.
Includes bibliographical references (pages 315-322) and index.