Measuring customer satisfaction : hot buttons and other measurement issues /

The little book of big customer satisfaction measurement /
by: Rao, Ajit, 1962-
Published: (2012)

Customer satisfaction.
Published: (2016)

Customer satisfaction evaluation : methods for measuring and implementing service quality /
by: Grigoroudis, Evangelos
Published: (2010)

Handbook of customer satisfaction and loyalty measurement /
by: Hill, Nigel, 1952-
Published: (2000)

Handbook of customer satisfaction and loyalty measurement /
by: Hill, Nigel, 1952-
Published: (2006)

Measuring customer satisfaction : survey design, use, and statistical analysis methods /
by: Hayes, Bob E., 1963-
Published: (1998)

Listening to the voice of the customer : 16 steps to a successful customer satisfaction measurement program /
by: Anton, Jon
Published: (1997)

Measuring customer satisfaction and loyalty : survey design, use, and statistical analysis methods /
by: Hayes, Bob E., 1963-
Published: (2008)

Revised customer satisfaction : the other half of your job /
by: Decker, Dru Scott, 1942-
Published: (1991)

The people measurement manual : measuring attitudes, behaviours and beliefs in your organization /
by: Wealleans, David
Published: (2003)

AMA handbook for customer satisfaction /
by: Dutka, Alan F.
Published: (1994)

Improving customer satisfaction, loyalty, and profit : an integrated measurement and management system /
by: Johnson, Michael D. (Michael David)
Published: (2000)

Researching customer satisfaction & loyalty : how to find out what people really think /
by: Szwarc, Paul
Published: (2005)

Avnet customer satisfaction study : a contemporary view of customer channels, markets and competitors /
by: Standing, Gary L.

Beyond customer satisfaction to customer loyalty : the key to greater profitability /
by: Bhote, Keki R., 1925-2013
Published: (1996)

Superior customer satisfaction and loyalty : engaging customers to drive performance /
by: Goldstein, Sheldon D.
Published: (2009)

Customer satisfaction.
Published: (2016)

Mapowanie wrażeń : kreowanie wartości przy pomocy ścieżek klienta, schematów usług i diagramów /
by: Kalbach, James
Published: (2022)

Managing customer value : creating quality and services that customers can see /
by: Gale, Bradley T.
Published: (1994)

World-class customer satisfaction /
by: Barsky, Jonathan D.
Published: (1995)

Satisfaction : how every great company listens to the voice of the customer /
by: Denove, Chris
Published: (2006)

Simply better : winning and keeping customers by delivering what matters most /
by: Barwise, Patrick
Published: (2004)

Modern analysis of customer surveys : with applications using R /
Published: (2011)

Seven reasons to strengthen your customer benefits focus /
by: Weiss, Allen, et al.
Published: (2024)

Know your customer : new approaches to understanding customer value and satisfaction /
by: Woodruff, Robert B.
Published: (1996)

The customer is CEO : how to measure what your customers want--and make sure they get it /
by: Massnick, Forler
Published: (1997)

Customer chemistry : how to keep the customers you want-- and say "good-bye" to the ones you don't /
by: Naylor, Mary
Published: (2002)

The must-have customer : 7 steps to winning the customer you haven't got /
by: Gordman, Robert
Published: (2006)

Analysis of customer satisfaction data : a comprehensive guide to multivariate statistical analysis in customer satisfaction, loyalty, and service quality research /
by: Allen, Danica R., 1959-
Published: (2000)

The satisfied customer : winners and losers in the battle for buyer preference /
by: Fornell, Claes
Published: (2007)

The customer delight principle : exceeding customers' expectations for bottom-line success /
by: Keiningham, Timothy L.
Published: (2001)

The customer loyalty pyramid /
by: Lowenstein, Michael W., 1942-
Published: (1997)

The customer education playbook : how leading companies engage, convert, and retain customers /
by: Quick, Daniel, et al.
Published: (2022)

Consumer behaviour in China : customer satisfaction and cultural values /
by: You, Hanming
Published: (1994)

Disneyland and customer satisfaction.
Published: (2015)

Customer-oriented marketing strategy : theory and practice /
by: Dalgic, Tevfik
Published: (2013)