Cover Image

Performance scorecards : measuring the right things in the real world /

Bibliographic Details
Main Author: Chang, Richard Y.
Other Authors: Morgan, Mark W.
Format: Book
Language:English
Published: San Francisco : Jossey-Bass Publishers, [2000]
Edition:1st ed.
Subjects:
Organizational effectiveness > Measurement.
Performance technology.
Table of Contents:
  • The performance problem
  • Setting the stage for scorecards
  • Collect scorecard inputs
  • Create your scorecard
  • Cultivate your scorecard
  • Cascade your scorecard
  • Connect your scorecard
  • Confirm your scorecard
  • Knowing the score.