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Emotional value : creating strong bonds with your customers /

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Bibliographic Details
Main Author: Barlow, Janelle, 1943-
Other Authors: Maul, Dianna, 1950-
Format: Book
Language:English
Published: San Francisco : Berrett-Koehler Publishers, [2000]
Subjects:
Customer services.
Description
Physical Description:xviii, 310 pages ; 24 cm.
Bibliography:Includes bibliographical references and index.
ISBN:1576750795