APA (7th ed.) Citation

Hennig-Thurau, T., & Hansen, U. (2000). Relationship marketing: Gaining competitive advantage through customer satisfaction and customer retention. Springer.

Chicago Style (17th ed.) Citation

Hennig-Thurau, Thorsten, and Ursula Hansen. Relationship Marketing: Gaining Competitive Advantage Through Customer Satisfaction and Customer Retention. Berlin ; New York: Springer, 2000.

MLA (9th ed.) Citation

Hennig-Thurau, Thorsten, and Ursula Hansen. Relationship Marketing: Gaining Competitive Advantage Through Customer Satisfaction and Customer Retention. Springer, 2000.