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The brave new service strategy : aligning customer relationships, market strategies, and business structures /

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Bibliographic Details
Main Author: Gutek, Barbara A.
Other Authors: Welsh, Theresa M.
Format: Book
Language:English
Published: New York : AMACOM, [2000]
Subjects:
Customer services.
Description
Physical Description:xvi, 316 pages : illustrations ; 24 cm.
Bibliography:Includes bibliographical references and index.
ISBN:0814405274