rdf-syntax-grammar
mods:
  schema location: http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-2.xsd
  title info:
    title: Customer service over the phone
    sub title: techniques and technology for handling customers over the phone
  title info:
    title: Techniques and technology for handling customers over the phone
  name:
    name part: Coscia, Stephen.
    role:
      role term: creator
  type of resource: text
  origin info:
    place:
      place term: nyu
    date issued: 1999
    edition: 5th ed.
    issuance: monographic
  language:
    language term: eng
  physical description:
    form: print
    extent: 143 pages : illustrations ; 23 cm.
  note: by Stephen Coscia.
  note: "Fifth edition, September 1999"--Title page verso.
  note: Includes bibliographical references and index
  subject:
    topic: Customer services
  subject:
    topic: Conflict management
  identifier: 1578200466 (pbk.) :
  record info:
    record content source: JRS
    record creation date: 000426
    record change date: 20151022052103.0
    record identifier: in00001538915