Consumer satisfaction in medical practice /

Consumer satisfaction with health care services /
Published: (1986)

The satisfied patient : a guide to preventing malpractice claims by providing excellent customer service /
by: Saxton, James W.
Published: (2007)

Ultimate patient satisfaction : designing, implementing, or rejuvenating an effective patient satisfaction and TQM program /
by: O'Malley, John F.
Published: (1997)

Creating consumer loyalty in healthcare /
by: MacStravic, Robin E. Scott
Published: (1999)

The Patient Satisfaction Questionnaire short-form (PSQ-18) /
by: Marshall, Grant N.
Published: (1994)

Patient satisfaction and change in medical care provider : a longitudinal study /
by: Marquis, M. Susan
Published: (1982)

Understanding and using health experiences : improving patient care /
Published: (2013)

Customer satisfaction.
Published: (2016)

The trust prescription for healthcare : building your reputation with consumers /
by: Shore, David A.
Published: (2005)

Respecting patient autonomy /
by: Levi, Benjamin H. (Benjamin Horowitz), 1961-
Published: (1999)

How to measure customer satisfaction /
by: Hill, Nigel, 1952-
Published: (1999)

Patient experience improvement at UPMC Eye Center /
by: Dai, Tinglong, et al.
Published: (2016)

The Outpatient Satisfaction Questionnaire (OSQ-37) : executive summary /
by: Hays, Ron D.
Published: (1995)

The Practice of autonomy : patients, doctors, and medical decisions /
by: Schneider, Carl, 1948-
Published: (1998)

Measuring and managing customer satisfaction : going for the gold /
by: Kessler, Sheila
Published: (1996)

The healthcare customer service revolution : the growing impact of managed care on patient satisfaction /
by: Zimmerman, David H.
Published: (1996)

Monitoring customer satisfaction and market-perceived quality /
by: Gale, Bradley T.
Published: (1992)

Consumer behaviour in China : customer satisfaction and cultural values /
by: You, Hanming
Published: (1994)

Customer satisfaction measurement and management : using the voice of the customer /
by: Naumann, Earl, 1946-
Published: (1995)

Managing patient expectations : the art of finding and keeping loyal patients /
by: Baker, Susan Keane
Published: (1998)

Patient satisfaction : defining, measuring, and improving the experience of care /
by: Press, Irwin
Published: (2002)

Mapowanie wrażeń : kreowanie wartości przy pomocy ścieżek klienta, schematów usług i diagramów /
by: Kalbach, James
Published: (2022)

Measuring patient experience in clinical trials : feasibility study.
Published: (2021)

Journal of patient experience.
Published: (2014)

Measuring customer satisfaction : hot buttons and other measurement issues /
by: Myers, James H.
Published: (1999)

Consumer boycotts : effecting change through the marketplace and the media /
by: Friedman, Monroe
Published: (1999)

Patient power : the smart patient's guide to health care /
by: Parsons, Patricia, 1954-
Published: (1997)

1993 Medicare beneficiary satisfaction, Michigan.
Published: (1993)

The little book of big customer satisfaction measurement /
by: Rao, Ajit, 1962-
Published: (2012)

Survey data analysis : analyzing patient experience using combined survey data and clinical/psychosocial outcomes data /
by: Ehwerhemuepha, Louis, et al.
Published: (2020)

Through the patient's eyes : understanding and promoting patient-centered care /
Published: (1993)

Patients first : a 21st century promise to ensure quality and affordable health coverage : joint hearing before ... 107th Congress, 1st session, June 28, 2001.
Published: (2001)

Managing customer value : creating quality and services that customers can see /
by: Gale, Bradley T.
Published: (1994)

AMA handbook for customer satisfaction /
by: Dutka, Alan F.
Published: (1994)

Know your customer : new approaches to understanding customer value and satisfaction /
by: Woodruff, Robert B.
Published: (1996)

Business process mapping : improving customer satisfaction /
by: Jacka, J. Mike
Published: (2009)