rdf-syntax-grammar
mods:
  schema location: http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-2.xsd
  title info:
    title: Call center performance enhancement using simulation and modeling
  name:
    name part: Anton, Jon.
    role:
      role term: creator
  name:
    name part: Bapat, Vivek
    name part: 1967-
  name:
    name part: Hall, Bill
    name part: 1944-
  type of resource: text
  genre: bibliography
  origin info:
    place:
      place term: inu
    date issued: 1999
    issuance: monographic
  language:
    language term: eng
  physical description:
    form: print
    extent: ix, 134 pages : illustrations ; 28 cm.
  note: Jon Anton, Vivek Bapat, Bill Hall.
  note: Includes bibliographical references and index.
  subject:
    topic: Call centers
  classification: HE8788 .A57 1999
  classification: 658.8/12
  related item:
    title info:
      title: Customer access management
  identifier: 155753182X (pbk. : alk. paper)
  identifier: 99041758
  record info:
    record content source: DLC
    record creation date: 990727
    record change date: 20151022051430.0
    record identifier: in00001537384