Cover Image

Call center performance enhancement using simulation and modeling /

Bibliographic Details
Main Author: Anton, Jon
Other Authors: Bapat, Vivek, 1967-, Hall, Bill, 1944-
Format: Book
Language:English
Published: West Lafayette, Ind. : Ichor Business Books, [1999]
Series:Customer access management.
Subjects:
Call centers.
Description
Physical Description:ix, 134 pages : illustrations ; 28 cm.
Bibliography:Includes bibliographical references and index.
ISBN:155753182X (pbk. : alk. paper)