How to win customers in the digital world : total action or fatal inaction /

Bibliographic Details
Main Author: Vervest, Peter
Other Authors: Dunn, Al, 1945-
Format: Book
Language:English
Published: Berlin ; New York : Springer, [2000]
Subjects:
Description
Item Description:"Making every activity--customer activity--through complete communication."
Physical Description:xx, 244 pages : illustrations ; 24 cm.
Bibliography:Includes bibliographical references (pages [233]-235) and index.
ISBN:3540665757