APA (7th ed.) Citation

Vervest, P., & Dunn, A. (2000). How to win customers in the digital world: Total action or fatal inaction. Springer.

Chicago Style (17th ed.) Citation

Vervest, Peter, and Al Dunn. How to Win Customers in the Digital World: Total Action or Fatal Inaction. Berlin ; New York: Springer, 2000.

MLA (9th ed.) Citation

Vervest, Peter, and Al Dunn. How to Win Customers in the Digital World: Total Action or Fatal Inaction. Springer, 2000.