Strategic communication in crisis management : lessons from the airline industry /
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| Format: | Book |
| Language: | English |
| Published: |
Westport, Conn. :
Quorum Books,
1999.
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| Subjects: |
| Physical Description: | viii, 260 pages ; 25 cm. |
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| Bibliography: | Includes bibliographical references (pages [251]-252) and index. |
| ISBN: | 1567201539 (acid-free paper) |