IT services : costs, metrics, benchmarking, and marketing /

Bibliographic Details
Main Author:	Tardugno, Anthony F.
Other Authors:	DiPasquale, Thomas R., Matthews, Robert E.
Format:	Book
Language:	English
Published:	Upper Saddle River, NJ : Prentice Hall PTR, [2000]
Series:	Harris Kern's Enterprise computing institute.
Subjects:	Computer service industry. Computer industry > Customer services.

Description
Physical Description:	xxvii, 201 pages : illustrations ; 25 cm.
Bibliography:	Includes bibliographical references and index.
ISBN:	0130191957