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The customer-centered enterprise : how IBM and other world-class companies achieve extraordinary results by putting customers first /

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Bibliographic Details
Main Author: Thompson, Harvey
Format: Book
Language:English
Published: New York : McGraw-Hill, [2000]
Subjects:
Customer services.
International Business Machines Corporation > Customer services.
Customer relations.
Success in business.
Description
Item Description:Includes index.
Physical Description:xv, 245 pages : illustrations ; 24 cm.
ISBN:0071352104