The IT professional's guide to managing systems, vendors & end users /

Bibliographic Details
Main Author:	Plotnick, Neil
Format:	Book
Language:	English
Published:	Berkeley, Calif. : Osborne/McGraw-Hill, 2000.
Subjects:	Information technology. Information resources management. Computer industry > Customer services > Management. Computer technical support.

Description
Item Description:	"The ultimate career builder for the in-the-trenches IT staff"--Cover. Includes index.
Physical Description:	xx, 476 pages : illustrations ; 23 cm.
ISBN:	0072120517