http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-2.xsd
designing and managing effective programs
xvii, 283 pages : illustrations, forms ; 28 cm.
ch. 1. The growing need for conflict resolution strategies in higher education -- ch. 2. Why mediation makes sense for academic organizations -- ch. 3. First steps in building a program -- ch. 4. Identifying and training mediators -- ch. 5. Publicizing the program and creating referral systems -- ch. 6. Operating and maintaining the program -- ch. 7. Imlementing strategies for evaluation and feedback -- ch. 8. Expanding conflict management options beyond the mediation table.
"CREnet, Conflict Resolution Education Network."
Includes bibliographical references (pages 267-274) and index.
Jossey-Bass higher and adult education series