Cover Image

Competitive strategies for service organisations /

Bibliographic Details
Main Author: Botten, Neil, 1946-
Other Authors: McManus, John, 1955-
Format: Book
Language:English
Published: West Lafayette, Ind. : Ichor Business Books, 1999.
Edition:1st Ichor Business Books ed.
Subjects:
Service industries > Management.
International business enterprises > Management.
Information technology > Economic aspects.
Strategic planning.
Airlines > Management > Case studies.
Description
Physical Description:xxi, 327 pages : illustrations ; 25 cm.
Bibliography:Includes bibliographical references (pages 297-311) and indexes.
ISBN:1557531749 (cloth : alk. paper)
155753196X (pbk.)