Design and management of service processes /

Bibliographic Details
Main Author:	Ramaswamy, Rohit, 1960-
Format:	Book
Language:	English
Published:	Reading, Mass. : Addison-Wesley Pub. Co., [1996]
Series:	Engineering process improvement series.
Subjects:	Customer services > Management. Service industries > Quality control. Production planning. Total quality management.

Description
Physical Description:	xxvii, 424 pages : illustrations ; 24 cm.
Bibliography:	Includes bibliographical references (pages 411-414) and index.
ISBN:	0201633833