Into the networked age : how IBM and other firms are getting there now /
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| Format: | Book |
| Language: | English |
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New York :
Oxford University Press,
1999.
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Table of Contents:
- The challenge of change, the response of transformation
- How the rules of the game are changing
- Making customers into partners
- Managing knowledge: issues and implications
- How to manage knowledge
- The leveraging of knowledge
- The "X" factor in transformation
- Process management in action
- Working partners: strategy and technology
- Technologies for today and tomorrow
- Leading the way.