Dealing with difficult people in the library /

Bibliographic Details
Main Author:	Willis, Mark R.
Format:	Book
Language:	English
Published:	Chicago : American Library Association, 1999.
Subjects:	Public services (Libraries) > United States. Communication in library science > United States. Public libraries > Security measures > United States. Public libraries > Public relations > United States.

Description
Physical Description:	ix, 195 pages ; 23 cm.
Bibliography:	Includes bibliographical references (page 187) and index.
ISBN:	0838907601 (alk. paper)