Perspectives in total quality /
| Other Authors: | |
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| Format: | Book |
| Language: | English |
| Published: |
Malden, MA :
Blackwell in association with ASQ Quality Press,
1999.
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| Subjects: |
Table of Contents:
- Building advantage through customer value / Robert B. Woodruff and Sarah Fisher Gardial
- Emerging academic research on the link between total quality management and corporate financial performance : a critical review / George S. Easton and Sherry L. Jarrell
- Academic culture and the American quality movement : linking fundamental research and quality practice / Marietta L. Baba
- High performing organizations / Garry J. Huysse and Sheron Kennedy
- Organizational culture and the total quality organization / Kyle M. Lundby, Jacquelyn S. DeMatteo, and Michael C. Rush
- Organizational model for implementing a total quality management system / Andrew G. Kemeny
- Process management and process reengineering / William C. Parr
- Role of process managers and understanding process variation / Mary G. Leitnaker
- Design quality and new product development / Michael E. Kennedy, Carmen J. Trammell, and Clement C. Wilson
- Product development speed and quality : a new set of synergies? / Barbara B. Flynn ... [et al.]
- Building the lean enterprise / Thomas G. Greenwood and Kenneth E. Kirby
- Using the Baldrige framework for self-assessment and continuous improvement / John P. Evans
- Using ISO 9000 and the European quality award approach to improve competitiveness / John J. Kirchenstein and Reg Blake
- Competitive advantages of the TQM firm / John W. Mogab and William E. Cole.